Telecom

Xerox – Mute Button commercial: 

Do not assume that “Mute button” is working. I saw this commercial today and being a IT (Telecom) professional I though it was very funny.

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Rally against the machines (IVR’s)…… 

I was doing some research on 800# on the net and I ran across something that I forgot was available.  It is a 800# cheat sheet.  The idea behind it is to help avoid all the press options in IVR’s  and get right to a live body.  Having been in the wacky Telecom industry for some time and designing some of those menus I know first hand how painful IVR hell can be.   Here is the link to the cheat sheet http://gethuman.com/us/ .